Frequently Asked Questions
Feel free to email or call us should you not find the answer to your question below. Our contact information can be found on the contact us page.
How far in advance do I need to make a reservation? We recommend placing a reservation as soon as you make your travel plans to ensure the best service. Once you are in Orlando, our drivers are on-call and available to you anytime with a quick phone call. Reservations are always recommended, but we can work with short notice as well.
How do I make a reservation with Town Car Now? The easiest way is to book online at our secure reservations page. Alternatively, you can call 407-334-2862 (USA), 1-800-717-1901 (Toll-free) to book your reservation.
Is there a charge for a car seat? Car seats are complimentary and most drivers have them. However, we recommend that you request one at the time of your reservation to ensure that your driver arrives prepared. If you need more than one car seat, that MUST be book in advance since no drivers carry more than one car seat.
What payment methods do you accept? We accept Visa, MasterCard, Discover, and American Express.
What is the customary driver gratuity (tip)? A customary gratuity for excellent service is 20%.
Where can you drive me? We can drive you to anywhere you wish to go in Florida. Out of town trips must be prepaid to the driver before departure.
Can you drive me multiple places in a day? Yes, please see our Charters page. Our drivers are at your service for medical appointments, shopping, beach day, a night on the town, and much more.
What are your rates? Are there any hidden charges?
All of our rates are instant and there are no hidden charges. Driver gratuity is at your discretion or you can choose to pre-tip when you reserve.
Other areas? Please call 407-334-2862 or 1-800-717-1901 for rates, or use our contact form to request a rate.
There are no additional charges for tolls, car seats, or anything else. A driver gratuity of 20% is customary for good service. Wait time and extra stops along the way are charged at $10 per fifteen minutes, provided the driver is available for such services.
Can I stop at the grocery store, drug store, or liquor store along the way? Yes, prepaid round-trips costing $100 or more are entitled to a free 15-minute grocery stop on one leg. You must let us know in advance so we can schedule the extra time and pinpoint the appropriate store along the way. For one-way trips and for customers needing a longer stop, wait time is charged at $1 per minutes, charged in fifteen minute increments, provided the driver has the availability in his or her schedule to stop.
What if my flight gets delayed? Will I still be picked up? Our drivers track your flight every fifteen minutes to ensure you are picked up regardless if your flight should come in early or late.
What if my flight gets cancelled? If we see that your flight has been cancelled we will attempt to call you for your new flight number. Please call us as soon as possible so we can start tracking your new flight. If you cannot call us before boarding a new flight, call us as soon as you arrive so a driver can be immediately dispatched.
If I book now, when will I be billed? We accept Visa, MasterCard, Discover, and American Express. You will be charged approximately 24 hours prior to pickup, so we can alert you of any billing issues. A receipt will be sent to your email address. Our drivers DO NOT collect payment except they can accept a cash gratuity.
What is your cancellation policy? We require a 12 hour notice for a full refund of your trip should you need to cancel. If your flight is cancelled you will be given a full refund but you need to let us know of flight changes or cancellations so we do not continue to track your flight and can issue a full refund.
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