A Car Service That Cares
 

Town Car Now has been offering clients throughout Orlando and the surrounding area quality transportation services since 2006. Great service begins with great people and real experience which is why we put so much into choosing the best people to join our team. You’ll always have a driver who knows punctuality, safe driving, and customer service inside and out. We aim to not only meet your needs but also exceed your expectations of what a car service can be.
 

FAQ

 

Frequently Asked Questions

 

Feel free to email or call us should you not find the answer to your question below. Our contact information can be found on the contact us page.

 

How far in advance do I need to make a reservation? We recommend placing a reservation as soon as you make your travel plans to ensure the best service. We don’t charge until the day before. Once you are in Orlando, our drivers are on-call and available to you anytime with a quick phone call. Reservations are always recommended, but we can work with short notice as well.

 

How do I make a reservation with Town Car Now? The easiest way is to book online at our secure reservations page. Alternatively, you can call 407-334-2862.

 

Is there a charge for a car seat? Car seats are complimentary, and most drivers have them. However, we recommend that you request one at the time of your reservation to ensure that your driver arrives prepared. If you need more than one car seat, that MUST be booked in advance since no drivers carry more than one car seat. 

 

What payment methods do you accept? We accept Visa, MasterCard, Discover, and American Express. 

 

What is the customary driver gratuity (tip)? A customary gratuity for excellent service is 20%. 

 

Where can you drive me? We can drive you anywhere you wish to go in Florida, but all trips must start or end in the Orlando area.

 

Can you drive me to multiple places in a day? Yes, please book our hourly service. Our drivers are at your service for medical appointments, shopping, beach day, a night on the town, and much more.

 

What are your rates? Are there any hidden charges? 

All our rates are upfront with no hidden charges. International flights have a flat-rate customs clearing wait time. Tolls and tax are included. Driver gratuity is at your discretion, or you can choose to pre-tip when you reserve. 

 

Other areas? Please call 407-334-2862 for rates or use our instant quote link at the top of the page. 

There are no additional charges for tolls, car seats, or anything else. A driver gratuity of 20% is customary for good service. Wait time and extra stops along the way are charged at $1 per minute, provided the driver is available for such services. Stops that are not en route will be additional.

 

Can I stop at the grocery store, drug store, or liquor store along the way? Yes, airport pickups are entitled to a free 15-minute grocery stop en-route. You must let us know in advance so we can schedule the extra time and pinpoint the appropriate store along the way. 

 

What if my flight gets delayed? Will I still be picked up? Our drivers track your flight every fifteen minutes to ensure you are picked up regardless of whether your flight should come in early or late. 

 

What if my flight gets cancelled? If we see that your flight has been cancelled, we will attempt to call you for your new flight number. Please call us as soon as possible so we can start tracking your new flight. If you cannot call us before boarding a new flight, call us as soon as you arrive so a driver can be immediately dispatched.

 

If I book now, when will I be billed? We accept Visa, MasterCard, Discover, and American Express. You will be charged the day prior to pick up, so we can alert you of any billing issues. A receipt will be sent to your email address. Our drivers DO NOT collect payment except they can accept a cash gratuity. 

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What is your cancellation policy?  We require a 12-hour notice for a full refund of your trip should you need to cancel. If your flight is cancelled, you will be given a full refund but you need to let us know of flight changes or cancellations so we do not continue to track your flight and can issue a full refund.